What is a Second Opinion?
A second opinion is the opinion of a doctor other than your current doctor. The second doctor reviews your medical records and gives an opinion about your health issue and how it should be treated. A second opinion may confirm or question the first doctor’s diagnosis and treatment plan, give more information about a disease or condition, and/or offer other treatment options.
What is Endodontics?
Endodontists are a type of dentist that specializes in maintaining teeth. Endodontists use endodontic therapy and procedures to care for the soft inner tissues of the teeth called the pulp (or nerve). At Integrative Endodontics, we take a whole-body health approach with consideration of how your oral health affects your overall health from the inside out.
How do I start the process of getting an online second opinion?
EndoSoCal facilitates the online second opinion process. You can start the process by completing the form on this page to create an account and upload your imaging and doctor's report(s).
What is included in this online second opinion service?
When you create an account and upload your imaging and report(s), your case will be matched with one of the board-certified endodontic specialists at Integrative Endodontics. Your case will be reviewed by an endodontist who specializes in root canal therapy, endodontic microsurgery, laser endodontics, sonic irrigation, regenerative endodontics, and other integrative therapy treatment options for your diagnosis.
How much does an online second opinion cost?
The cost for all second opinions is $600. This fee includes medical record collection, a written second opinion from an Integrative Endodontics board-certified endodontist, and guidance throughout the process from your personal clinician-led care team.
Will my insurance cover it?
Currently, not all insurance plans cover online second opinions or consultations, so patients are responsible for the cost of the second opinion. Integrative Endodontics does not accept insurance and cannot file a claim with your insurance carrier.
How long will it take?
We do our best to deliver your written second opinion as quickly as possible. However, the timeline can vary based on the amount of time it takes to obtain your medical records and the availability of the specialist best suited to review your case. After you submit your case on the online portal, it can take up to 14 days to collect all necessary medical records. Once record collection is complete, it typically takes 5 to 7 business days to receive your written online second opinion.
Do I need to provide my dental records?
Yes. You will need to upload your dental imaging (x-ray or CT scan files) as well as a report from your primary doctor/dentist.
Who chooses the endodontist who will provide my second opinion?
Our care team will carefully review your second opinion request and match you with a board-certified endodontist to handle your case. You may request a particular endodontist, and we will try to accommodate that request, but we cannot guarantee that specialist will be available and assigned to your case.
What if I would rather visit Integrative Endodontics for an in-person appointment?
You can schedule an in-person consultation online at https://i-endo.com/consult/ or by calling or texting (424) 341-3028.
Is this service available to anyone?
For the most part, yes. However, we cannot offer online second opinions to a small number of patients living in certain excluded states and countries, due to regulatory constraints. If you live in one of these areas, you can still schedule an in-person consultation online at https://i-endo.com/consult/ or by calling or texting (424) 341-3028.
Is my medical and payment information secure?
Integrative Endodontics is strongly committed to protecting the privacy and security of all our patients. The online portals used to collect patient health information and deliver reports meet all federal requirements for protecting personal health information under the Health Insurance Portability and Accountability Act of 1996 (HIPAA). In addition, Integrative Endodontics does not store any credit card information in our system. All financial transactions are securely processed using industry-standard payment processing tools.
Can I add more records, labs, or scans once the case is underway?
Your case cannot be reviewed by an expert until we have received all of the required records. All records, labs, and scans must be available at the time you submit the case. Should additional records, labs, or imaging become available once your case is underway, we regret that we cannot add them to your case, and as such the expert will not be able to review them. If new information does become available while your case is underway, you are welcome to open and pay for a new case, and we can request the same expert who reviewed your first case. Please be aware that we cannot guarantee that the same expert will be available to review your second case.
How many questions can I ask the expert?
Patients may ask a maximum of five questions. This is to ensure that the expert has sufficient time to devote to each question. All questions must be finalized before we reach out to the expert to review your case, and additional questions cannot be added once your case is underway. Please note that there is no direct phone conversation with the expert, so it is important that you submit all of your questions at the start of your case.
What should I expect to receive once my second opinion is complete?
You will receive a notification when your second opinion has been completed and is ready for your review. The second opinion will be in written form.
What if I have follow-up questions for the doctor after I have reviewed my second opinion?
If you have a clarifying question about an endodontist's response to one of the questions in your second opinion, then the care team can contact the doctor to request additional clarification. Any such question must be posed to the expert within five business days of when the completed second opinion was made available to you, and you may ask a maximum of three clarifying questions. Please note that you may not introduce any new questions, only clarifying questions.